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Refund policy

Effective Date: 2026-03-22

1. Overview

At Material Source LLC, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through castandlight.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

Hours: Monday to Friday, 9 AM to 5 PM EST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

We ask that all shipments be inspected promptly upon delivery.

If your order arrives with visible damage:

  • Please note the damage with the carrier at the time of delivery

  • Notify us within  48 hours  of receipt

  • Provide photos of the item, packaging, and shipping label

Once reviewed, we will coordinate a replacement or appropriate resolution at no additional cost.

Failure to report damage within this timeframe, or failure to note visible damage upon delivery, may affect eligibility for replacement. 

5. Return Shipping and Fees

Return shipping costs are the responsibility of the customer.

Restocking Fee: All returned items are subject to a 25% restocking fee based on the product price. This amount will be deducted from your refund total. Exchanges for the same item will not incur a restocking fee.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 14 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Non-Returnable Items

We cannot accept returns for:

  • Installed or used items
  • Items not in original packaging
  • Custom or made-to-order items
  • Final sale or clearance items

9. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

10. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

11. Changes to This Policy

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Material Source LLC, you agree to this Return and Refund Policy.

Material Source LLC
support@castandlight.com
(888) 460-0990
82 Wendell Avenue, Suite 100, Pittsfield, MA 01201, United States